Reports from users who encountered errors while trying to use ChatGPT on September 3 increased over a short period.
Reports that day said outages were confirmed not only with ChatGPT but also with Claude and Grok.
The observation that access became unstable at the same time and the recovery status announced afterward do not mean the same thing.
3-Line Summary
1. An outage affecting ChatGPT was reported on September 3
2. Reports exceeded 1만2천 before 11 a.m.
3. A notice saying recovery was in progress differs from a complete restoration
Reports Increased Around 10:30 a.m.
According to an Asbury Park Press report on September 3, problems using ChatGPT began around 10:30 a.m., based on the article. The situation was one in which access and usage difficulties had spread to the point that users were searching to find out whether “the service was down.” However, the time given in the article refers to the time covered by that report and does not mean that the outage appeared in the same way for all users.
The outage-report aggregation service Downdetector received more than 1만2천 reports just before 11 a.m. This figure represents the scale of reports submitted by users who believed they had actually experienced a service problem. Therefore, it cannot be extrapolated to mean the total number of ChatGPT users or precisely how many people were unable to access the service.
The same article classified approximately 85% of the complaints received as being related to ChatGPT. The concentration of reports shows that users particularly strongly felt the inconvenience with ChatGPT at the time. However, the article did not explain that a specific error screen or single feature was the common cause of all the reports.
No timeline for resolution had been provided at the time. The report’s scope was that the problem had occurred suddenly and that it was not known whether it would end quickly. From the users’ perspective, part of the inconvenience was not only the failure to access the service itself but also the difficulty of estimating when it would become available again.
Outages Were Also Confirmed on Claude and Grok
An important point in this report was that the problem was not limited to ChatGPT alone. 9to5Google reported that widespread outages were also confirmed with Anthropic’s conversational artificial intelligence service Claude and X’s artificial intelligence service Grok, alongside ChatGPT. The explanation was that the status notices and user reports for each service pointed to problems occurring during the same period.
The fact that multiple services became unstable at the same time does not establish the cause. 9to5Google mentioned the possibility of a connection to Microsoft’s cloud service Azure, but did not report it as the confirmed cause of the outage. It raised the possibility based on the fact that those services use Azure and that reports increased simultaneously.
9to5Google reported that Google’s artificial intelligence service Gemini also saw an increase in user reports during the same period, but did not officially announce an outage in this incident. An increase in reports and an operator’s confirmation of an outage are different pieces of information. This distinction is also why problems perceived with one service cannot be taken as proof that another service actually stopped as well.
Another service, Cursor, was reportedly confirmed to be experiencing problems because of the outages affecting Grok and Claude. Although there were reports that multiple services were affected at once, the scope of user difficulties and the guidance made public differed by service.
Scope of the Fix and the “Recovery in Progress” Notice
9to5Google reported in an update at 8:49 a.m. Pacific Time that the services appeared to be coming back online and that user reports were also declining. OpenAI said that a fix had been applied and the service was recovering. This was an announcement that action had been taken and that there were signs of recovery.
However, the phrase “recovering” alone cannot establish that every feature, every user, and every access environment is already functioning normally. In the same update, Claude reportedly said that most areas had recovered except for some items, while Grok continued to display an outage notice. Even services reported to be experiencing problems together did not have identical recovery situations.
This keyword was observed in the Taiwan search market. This does not mean that the outage occurred in Taiwan or that the reporting outlets were located in Taiwan. What is confirmed is that user difficulties involving multiple services, including ChatGPT, were reported on September 3, and that ChatGPT subsequently announced that a fix had been applied and recovery was in progress.
References
Tags #챗지피티 #ChatGPT #챗지피티장애 #챗지피티접속오류 #오픈AI #OpenAI #클로드 #Claude #그록 #Grok #다운디텍터 #AI서비스장애 #인공지능서비스 #서비스복구